To be humble is to be sane.

Block out the noise and trust your gut.

Showing up is at least 90% of it.

All our tombs will be unvisited in a few years - all our actions will mostly be unremembered - but the smile you gave the checkout lady or the kind words you gave to a stranger in the street could still be rippling forward. We all have that opportunity and it's a huge power.

Well, unlike our competitors, Google, EBay, Amazon, and most of the Chinese internet startups, we never got any fun or money from any VC (ph). We started with our own capital, by our self, with our own business model.

Until then, I had thought that the goal of a business person was to get ahead in a big company, but at Harvard I learned that starting a business was the greatest possible achievement in business. In the United States, people who start small companies are praised.

Because there are so many business we do across the boundaries. So, I think this is the only way a Japanese service company can really, truly become the global organization.

We didn’t research the product. We didn’t launch a focus group or field a study. We had an idea, and we acted. The results informed our thinking.

My “act first” process is not foolproof. It can result in mistakes. In other areas of my business, we’ve changed policies that drew criticism from our customers, launched services too early, and pursued acquisitions that failed to close. But I consider these necessary risks, taken in the pursuit of innovation. In business, there will always be ideas that fail and projects that disappoint. But we learn these things by acting.

I want to emphasize the deep gratitude I feel toward my dad. He is my mentor, who shaped me into the person I am today.