In Rakuten's case, adjustment certainly took time. At first, meetings often felt awkward. The first board meeting after the Englishization decision took four hours to complete – double the normal duration. But whenever executives asked if they could say certain things in Japanese, I told them no. I knew that the challenge would pay off – and it has.
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Hiroshi Mikitani
Founder, chairman and chief executive of Rakuten
Japan
Technology
18 answers
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