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How has a failure, or apparent failure, set you up for later success? Do you have a favourite failure?
But in 2007, the music stopped. We had lost sight of our shared purpose and our guiding principles, in which growth and success began to cover up mistakes and a disease set into Starbucks. That disease, hubris. We lost our way and believe it or not, we almost lost the entire company.
Howard Schultz · read it in full
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