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Professional practice

Healthcare practice

How listening, uncertainty, error, systems, boundaries, and human contact shape good care.

12 questions, 186 quoted from what public figures said elsewhere, each with its source. Every question is asked in FLAPSS wording — nobody answers as anybody else.

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Worth reading

What makes you want to keep learning?

Christiane Nüsslein-Volhard

Developmental biologist; Nobel laureate in Physiology or Medicine, 1995

Recorded · Nobel Prize Outreach · 2003

I think a very big curiosity. I’m very curious and I like to understand things and not only science but also other things where I just try to find out why things work or how things work.
Winston Churchill

Prime Minister of the United Kingdom, 1940–1945 and 1951–1955; Member of Parliament 1900–1964

Recorded · Winston S. Churchill, My Early Life (Thornton Butterworth, 1930), Project Gutenberg Canada · 1930

At this school I was allowed to learn things which interested me: French, History, lots of Poetry by heart, and above all Riding and Swimming.
Desmond Tutu

Anglican Archbishop of Cape Town; chair of South Africa’s Truth and Reconciliation Commission; Nobel Peace Prize, 1984

Recorded · Academy of Achievement

Ultimately, it’s a man who was teaching us English Literature in what we call matricula, the last 2 years of high school. He really was quite extraordinary.
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Every question in this questionnaire

  1. What do patients tell you when they feel heard that they do not tell you otherwise? —
  2. How do you communicate uncertainty without abandoning either honesty or reassurance? —
  3. What are you best at that nobody watching would notice? 26
  4. What should a health professional do after recognising that their judgment or care was wrong? —
  5. When did you last change your mind about something important? 28
  6. Which part of the care system most often prevents good professionals from doing good work? —
  7. What is the biggest professional obstacle you have faced? 24
  8. How has a setback or failure set you up for later success? 69
  9. How do you remain compassionate without carrying every patient's suffering home? —
  10. What makes you want to keep learning? 9
  11. What are you unwilling to optimise? 30
  12. What have patients taught you about living that professional training could not? —

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