There's a term that gets thrown around a lot – keyboard warrior. It's used to refer to someone who makes aggressive or abusive posts online, often anonymously. I like the name. In my mind, when I read something especially horrific on my feed, I imagine it's written by a lone person unacquainted with personal hygiene practices, dressed in a poorly fitted super hero costume – one that is baggy in all the wrong places.

There are days when I wake up and don't want to move, but you must show up!

You run, eat, sleep, walk around - that's how life is. You don't get complicated. The moment you get complicated it distracts your mind.

Don’t panic. Midway through writing a novel, I have regularly experienced moments of bowel-curdling terror, as I contemplate the drivel on the screen before me and see beyond it, in quick succession, the derisive reviews, the friends’ embarrassment, the failing career, the dwindling income, the repossessed house, the divorce . . . Working doggedly on through crises like these, however, has always got me there in the end. Leaving the desk for a while can help. Talking the problem through can help me recall what I was trying to achieve before I got stuck. Going for a long walk almost always gets me thinking about my manuscript in a slightly new way.

It is usually 4 or 5 in the morning so I go downstairs and make tea and then read a bit of poetry – Mary Oliver, Rumi, Hafiz, Seamus Heaney, Yeats, Walt Whitman, Langston Hughes, Pablo Neruda, Rilke are among my favorites…

That human beings are selfish. I don’t believe it. We have angels and monsters inside each of us. What we need to do better as a society is create systems and opportunities to bring out our most generous.

Eleanor Roosevelt. She represents a woman of great privilege, who never shied away from that privilege. She used her privilege to help the most vulnerable, the voices unheard.

Email. Or call a good friend. Reading this reminds me that I should instead read poetry. Or write.

On the one hand, we have people that say the aid system is so broken we need to throw it out. And on the other we have people who say the problem is that we need more aid. ... Both sides are right. And the problem is that neither side is listening to the other. Even more problematic, they're not listening to poor people themselves.

One of the biggest lessons of my life, Krista, has been that we can’t separate the world into monsters and angels and that there’s nothing like loving people and knowing friends who played different roles in the genocide, including being perpetrators, that makes you have to confront that most raw element of what it means to be human. And the only conclusion I could make was that there are monsters and angels in each of us and that those monsters really are our broken parts — they’re our insecurities; they’re our fears; they’re our shames — and that in times of insecurity, it becomes really easy for demagogues to prey on those broken parts and sometimes make us do terrible things to each other.