And some of the things that we saw in the ’80s, really, they were failures, because patients died. But they allowed us to diagnose the systems’ problems and say, “This is where we need a community health worker system. This is where we need to make sure patients have food support while they’re getting these medicines,” et cetera. So those are examples of tragedies that certainly lead to — not just personal epiphanies — but collective epiphanies, where you say, “You know what? We can do this better if we have the system fixed.”

Day one of my first job out of college, my boss found out that I didn't know how to enter data into Lotus 1-2-3. That's a spreadsheet—ask your parents. His mouth dropped open and he said, ‘I can't believe you got this job without knowing that”—and then walked out of the room. I went home convinced that I was going to be fired. I thought I was terrible at everything… but it turns out I was only terrible at spreadsheets.

That's a real challenge and a real issue. Reading the statistics, they had a ranking of quarterbacks, and the statistic was the percentage of a touchdown drive after an interception. To me, that is a telling statistic. The guys that have a high percentage are the guys that have short memories. They talk about having amnesia as a quarterback. You better move along from it. It is hard to say you forget about it, because you want to learn from it. You want to address it. You can't just say it never happened.

I applied to one firm in every sector. This was the most half-hearted job search. “I’ll apply for that management consulting firm and this investment bank…” and I applied for five jobs altogether, because my heart wasn’t in it. And thankfully… I’m so glad I didn’t get any of those big jobs! Because that made this decision easier.