My grandfather looked at me, and after a bit of silence, he gently and calmly said, “Jeff, one day you'll understand that it's harder to be kind than clever.”

It’s a very interesting and challenging field! It’s important to study math and science throughout high school and college, and major in some technical area. Take advantage of all of the opportunities that colleges provide, including professor office hours, tutoring, student chapters of organizations like Society of Hispanic Professional Engineers (SHPE) and Society of Physics Students (SPS), and project-based hands-on classes.

My key message to her, as a nine-year-old, recently has been, “You don’t need to be friends with everyone, but you’re forced to respect everyone. And everyone doesn’t need to be friends with you, but everyone is forced to respect you.”

They encouraged me, the way I do others now, that if you really have something that you like to do, that’s what you probably should do. Despite what everybody says, that you can’t make a living, or that’s not practical, or a thousand reasons why you may not do this or this or this. If that’s what your heart says you should do, chances are that you ought to listen.

And some of the things that we saw in the ’80s, really, they were failures, because patients died. But they allowed us to diagnose the systems’ problems and say, “This is where we need a community health worker system. This is where we need to make sure patients have food support while they’re getting these medicines,” et cetera. So those are examples of tragedies that certainly lead to — not just personal epiphanies — but collective epiphanies, where you say, “You know what? We can do this better if we have the system fixed.”

I had lots of teachers encourage me. And I still know some of them, my high school teachers. But one of them encouraged me. She said, “Well, what do you want to do?” I said, “I want to be a doctor.” And she asked me where I wanted to go to school, and so I named all the Florida public universities which seemed within reach, financially. And she said, “Well, maybe you ought to apply to Duke, and maybe you’ll get a scholarship.” And I did both those things. I applied and got a scholarship.

I had lots of teachers encourage me. And I still know some of them, my high school teachers. But one of them encouraged me. She said, “Well, what do you want to do?” I said, “I want to be a doctor.” And she asked me where I wanted to go to school, and so I named all the Florida public universities which seemed within reach, financially. And she said, “Well, maybe you ought to apply to Duke, and maybe you’ll get a scholarship.” And I did both those things. I applied and got a scholarship. Her name is Wendy Tellone, and she’s still involved in public school teaching. I think she’s still in Florida.